Shipping policy
Shipping Policy
All of our products are handmade to order. Each piece is individually crafted with care, which means processing times may be slightly longer than standard retail.
We are based in the United Kingdom and ship worldwide.
Processing Time
Because every item is handmade, orders are processed within 3 – 7 business days.
During busy periods (such as product drops), processing times may increase slightly. We appreciate your patience while we create your piece.
Shipping Times
United Kingdom
- Estimated delivery: 4 – 7 business days
International Shipping
- Estimated delivery: 7 – 14 business days
Shipping times are estimates and may vary depending on your location, courier services, and customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Customs & Duties
International orders may be subject to customs fees, import duties, or taxes. These charges are set by your country and are the responsibility of the customer.
Tracking
Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery.
Delays & Issues
We are not responsible for delays caused by:
- Courier services
- Customs processing
- Incorrect shipping details provided at checkout
However, if you experience any issues, feel free to contact us and we’ll do our best to help.
Incorrect Address
Please make sure all shipping information is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact
For any questions regarding your order, please contact:
hexvenlygarments@gmail.com
or
@helpheavennow